Customer Service Apprenticeship

1- Learning how to provide excellence in Customer Service.

2- Building confidence and learning how to prioritise workloads and organisational skills.

3- Building on IT skills, learning new systems and using Word etc.

4- Keeping data and information up to date and accurate whilst ensuring data protection.  

Training:

You will be expected to attend college at least once a month where you will receive one-to-one support from your assessor and functional skills tutors.  You will be assessed using a variety of different methods including observation, professional discussion and production of written evidence.

Each apprentice is required to take an end-point assessment to complete their apprenticeship. The assessment will be delivered by a registered end-point assessment organisation. The assessment may be an online demand test, an observation, a project and a presentation depending on the requirement of the standard.

Training Outcome:

With additional training, Level 2 (Intermediate) Apprentices may be able to progress in their careers to roles including customer relationship manager, customer service executive officer, customer service delivery co-ordinator, customer service team leader, customer service supervisors and managers, senior customer service advisers or a wide range of other customer service related roles.

Employer Description:
We are a busy GP surgery located within the heart Boston, striving to offer fantastic customer service to our patients. We currently have around 11,000 patients all with unique needs.

Working Hours :
Monday - Friday Between the hours of 8am - 6.30pm working over 4 days

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Logical,Team working,Initiative,Non judgemental,Patience,Confident answering the phone,Confident with the public,Calm under pressure,Polite, presentable