IT / Digital Systems Engineer Apprentice

Under the supervision of our experienced team, you will be required to support our IT/DTS department with daily operations whilst developing technical skills and knowledge. Duties will include:

Technical Support:

Assist in troubleshooting hardware and software issues Provide first-line support to users, addressing basic IT problem Set up and configure computer systems and peripherals

Network and Infrastructure:

Help maintain and monitor network systems Assist in the installation and maintenance of IT equipment Support the implementation of security measures and updates

General Duties:

Aid in the installation and updating of software applications Assist in database management and basic programming tasks Help create and maintain documentation for IT processes and systems

Software and Applications:

Participate in IT projects and initiatives Attend training sessions and work towards relevant IT certifications Collaborate with team members and contribute to a positive work environment

Training:

Our apprentice will work towards the following qualification:

Information Communication Technician Level 3, this would be the Microsoft Azure Cloud Support Specialist (Level 3) version of the programme with QA

Training Outcome:

There will be the opportunity to progress to a higher-level apprenticeship and a permanent role for the right person. 

Employer Description:
Mastercall Healthcare is an award winning social enterprise organisation providing NHS services accredited by the Social Enterprise Mark. With 28 years’ experience as an innovative, high performing organisation we are passionate about providing the very best patient care at the very best place for the patient. We have completely transformed digital delivery at Mastercall Healthcare over the last 10 years. We have sourced new technology to enhance patient care, harnessing technology to support our award-winning clinical team and advanced digital maturity We believe in ‘growing your own and developing talent’ and already have an incredible Digital Technology Services team that have been with us in shaping this journey of transformation

Working Hours :
Working 37.5 hours per week Monday to Friday, working hours TBC

Skills:
Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Team Working,Willing to learn,Enthusiasm for technology