Customer Experience Apprentice

Work in a variety of roles to enhance the customer ground journey, including check-in, boarding flights, arrivals and the premium customer areas​ Host our customers offering a warm welcome and a personalised service​ Deliver outstanding customer service consistently, in an ever-changing, fast-paced operational environment.​ Keep up to date with business initiatives​ Make empowered decisions, which take into consideration the balance between the customer and business needs​ Have a direct responsibility to drive and improve punctuality targets​ Ensure data protection is always maintained ​ Follow procedures/processes ensuring health and safety and compliance with aviation regulations​ Demonstrate respect, understanding and an ability to interact with people from different cultures and backgrounds​ Act as a British Airways role model to colleagues and customers adhering to uniform standards

Training:
Training schedule has yet to be agreed. Details will be made available at a later date.

Training Outcome:
After the apprenticeship, subject to gaining a permanent contract, apprentices will have the opportunity to progress in to roles within the Airport such as Customer Experience Lead and/or roles within other areas such as Cabin Crew or Head Office.

Employer Description:
At British Airways, we take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. Now, we’re looking to build on this spirit and passion to make tomorrow even better. If you’re made the same way as us, discover how great it feels to connect Britain with the world, and the world with Britain like no one else.

Working Hours :
9 hours per day. The operation runs 24 hours a day, 365 days a year so shifts can fall at any time on any day of the week including weekends and public holidays.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness