Apprentice Customer Service Advisor - Steven Eagell Toyota - Cambridge

The role of a Customer Service Advisor is vital to the smooth running of the aftersales department. 

Duties will include:

Using systems, equipment and technology to meet the needs of your customers Using a range of questioning skills, including listening and responding in a way that builds rapport Understanding the difference between internal and external customers Knowing the internal policies and procedures, including any complaints processes and digital media policies Understanding the different needs and priorities of your customers and the best way to manage their expectations Understanding your role and responsibilities Knowing the targets and goals you need to deliver against

Training:
Level 2 Retailer Apprenticeship Standard  Functional Skills in maths and English (if required)

With mentoring, support and monitoring whilst at work, combined with residential training, you will gain the knowledge, skills & behaviours required to achieve the qualification from working with highly skilled professionals. 

Residential training - All travel and accommodation costs are covered by the employer. 

Training Outcome:
Once qualified there is the opportunity for further advanced training and possiblly progression within the company.

Employer Description:
Our approach to technology is always dynamic, never static. Rather than applying technologies in their existing forms, we see them as inspiring starting points for new developments. Always projecting forward, we think creatively and laterally, re-working and re-imagining the latest advances

Working Hours :
Monday - Friday between the hours of 8.00am - 6.00pm. Saturday's may be required on a rota basis.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience