Customer Service Level 2 Apprentice - Parts Advisor

Key Objectives: To supply and sell parts to meet published turnover objectives.

Detailed Responsibilities:

To satisfy all customer requirements and increase all aspects of the parts business through direct selling. To be fully conversant with all procedures within the department. To facilitate Trade sales via phone and email. To facilitate internet sales to the public. To ensure all customers are dealt with promptly and courteously. To be fully aware of the usual trading terms of the dealership. To ensure that parts are correctly checked against delivery notes and that they are binned accordingly, and that all orders are checked before the delivery note is signed. To ensure that the work area is kept to a high standard of cleanliness. To maintain acceptable standards of dress. To maintain up-dated displays at all times as per requirements. To ensure that old units are returned to the manufacturer in the prescribed manner. To attend training courses as specified by the manufacturer. To ensure that the procedures for handling cash, cheques and accounts are fully adhered to. To report any stock damage or stock losses to the Parts Manager. To assist in stock checks when required. The Parts Advisor should be able to pack and load parts correctly and should also be acquainted with all despatch matters. To maintain good relationships with all suppliers. To maintain good working relationships with colleagues in other departments.

This job description is not inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the discretion of the Employer.

Training:
On the job training and 1-1 sessions delivered by New College Swindon. Knowledge, skills and behaviours as set out in the Customer Service Practitioner Level 2 Apprenticeship Standard.

Training Outcome:

Progression to a permanent Parts Advisor role

Employer Description:
Fish Brothers is a multi-franchise car dealer group based in Swindon. We believe in going the extra mile for our customers. With many returning time after time, we know how important quality and good customer service is. With 70 years of experience in the motoring industry, we are recognised as one of Swindon’s renowned car dealer groups.

Working Hours :
8.30am to 5.30pm Monday to Friday inclusive with an unpaid break for lunch of 1 hour per day.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience