Operations Apprentice (Business Administration Level 3 Apprenticeship)

Reviewing current processes and bringing ideas to enhance or develop to Officers. Undertake training to improve skills - dedicate the required time to your level 2 qualification asking for advice or assistance where necessary. Liaise with staff from other services to ensure that the customer receives a seamless service. Ensure e-mails are forwarded to the correct service for a prompt response. Carry out administrative duties and find alternative ways to gain the same, if not improved, outcomes to assist in streamlining duties where possible. Actively take part in surveying customers in relation to satisfaction with services to help us identify improvements to our services. Provide administrative support to other areas of the department. Help to promote our digital strategy by assisting customers to use our website and access our services on-line. Take part in meetings, taking notes and minutes as required, providing feedback on the service provided to customers. Take part in Apprenticeship Projects to increase skills and knowledge. Keep up to date with information or changes in service provision to ensure the customer always receives the right information. When out of the office, you will be assisting skilled Officers deliver their service, where a ‘thinking outside the box’ attitude will be greatly beneficial. The post will look into different ideas to improve and enhance Operations service delivery. When in the office, you will be dealing with customers and Officers to research current processes and how these can be developed, whilst assisting in initiating enhanced processes across several operational areas. Any other duties as reasonably required by the post holder’s Manager or Head of Service.

Training:
Business Administrator Apprenticeship Standard at Level 3 Supporting and engaging with different parts of the organisation and interacting with internal or external customers. The Business Administrator Apprenticeship Standard at Level 3 combines the knowledge, skills and behaviours required of the standard and includes functional skills in maths and English.  Delivery will be in the workplace with an assessor or coach through a combination of assessing, coaching, training and mentoring. The minimum duration on the apprenticeship is 12-18 months, with an additional 3 months for an externally assessed end point assessment.  A maximum total of 21 months plus functional skills, if required. Prior learning and experience will also be taken into consideration.

Further information on the standard can be viewed here: https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0 

Training Outcome:
Apprentices will be encourage to apply for opportunities available in the council as their apprenticeship progressess.

Employer Description:
Braintree District is a local government district in Essex, England. The district is named after the town of Braintree, where the council is based.

Working Hours :
Monday to Friday, usual office hours.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience,Flexible,Self motivated,Interpersonal skills,Willing to learn and develop