Customer Service Apprenticeship

This position requires the Apprentice to undertake a range of
reception, customer service focused and administrative duties
including;

Answering the telephone Transferring calls to relevant colleagues, taking messages for
colleagues and relaying them Supporting callers with initial basic enquiries Greeting visitors to the office Scanning, copying, faxing, and filing Providing clerical and administrative back up for the
administrative and legal teams Franking mail

The Apprentice may be asked to make deliveries to the courts and
chambers in addition to acting as a courier on other occasions.
They will also be required to maintain office provisions making sure
all of the required office materials are available for the effective
running of the business. Other general ad hoc duties such as
making refreshments for staff and visitors will also be required.

Training:
Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice. The apprentice will spend 20% of their working hours in off the job
activities and training. On the job and off the job training will be delivered in the
workplace. 

Training Outcome:
For the right person, there is the opportunity to secure full-time,
permanent employment and progress to higher level qualifications upon successful completion of the apprenticeship.

Employer Description:
Carrington’s Solicitors are a committed and dedicated Legal Aid Practice driven to achieve positive results in every case. That commitment extends across all matters of Criminal Defence and Prison Law. Carrington’s are the largest provider of Prison Law advice in England and Wales. We are Members of the Association of Prison Lawyers and Howard League for Penal Reform.

Working Hours :
Monday - Friday, 9.00am -5.00pm, with 1 hour lunch per day.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Patience,Strong timekeeping skills,Reliable,Listening Skills