Apprentice School Receptionist

Main Duties and Responsibilities:

Reception duties:

To provide a high quality, excellent and responsive service to visitors, staff and students in reception. To provide a welcoming and professional presence for all visitors to the school. To ensure that telephone calls to the school are handled professionally, efficiently, and accurately. To ensure that external telephone calls to parents and other outside agencies, are executed professionally, efficiently, and accurately. To deal with incoming emails and face to face enquiries. To manage incoming and outgoing post effectively. Meeting and greeting visitors and efficiently signing them in and out of the school Entry-Sign system, adhering to safeguarding protocol. Informing staff that visitors have arrived. Ensuring that room bookings and meetings are recorded efficiently.

Administration Duties:

To provide an efficient and effective administration support function to all staff within the school. To maintain manual and computerised records/management information systems (SIMS, CPOMS), and to file/store data and information in line with GDPR procedures. To contact parents/carers to establish the reasons for pupil absence. To accurately maintain the shared calendar and update the school information. To update the school webpage with letters/newsletters/pictures/information as provided by the Head Teacher. Organise parent mail and send letters and text each week. Producing documents to school standards including letters, handouts, leaflets, booklets, spreadsheets, presentations, image editing (e.g. photos) etc. Administering and processing enquiries, referrals, and other requests in line with procedures.

Other Duties:

To assist with first aid duties. Ensure that all duties and responsibilities are discharged in accordance with Health and Safety and Safeguarding procedures. To ensure confidentiality is maintained at all times. Participate in training and other learning activities and performance management as required.

Training:
Level 3 Business Administration at Stockton Riverside College. Functional skills Maths & English, if required.

Training Outcome:

An opportunity for a full-time position at the end of the apprenticeship.

Employer Description:
Bishopton PRU is a complex Pupil Referral Unit offering educational provision to KS3 and KS4 pupils who are at risk of exclusion, permanent exclusion from school or those not attending mainstream school for other reasons such as illness (physical and/or psychological). The centre also brokers alternative vocational provision for pupils who remain solely on the role of mainstream schools. The school has recently merged onto one site, but still offers the same provisions: Bishopton PRU provides provision for KS3 and KS4 pupils not attending mainstream schools and those accessing alternative education provision. The aim for those pupils based at Bishopton is to return to their mainstream school after a 12 week period. If this is not appropriate, further educational advice is sought with a view to either extending the placement, accessing alternative provision or statutory assessment.

Working Hours :
Monday to Friday, hours to be confirmed. 30 hours with the school and 7.5 hours in learning.

Skills:
Communication skills,Problem solving skills,Team working,Initiative,Energetic and enthusiastic,Caring but firm approach,Empathetic,Microsoft Office knowledge,Flexible,Able to work independently