Customer Service Apprenticeship

Role: Customer Service Apprenticeship
Type: Business-to-business, mainly cold-calling
Duties: Identify potential clients, understand their needs, and introduce our services. Close deals or pass on leads.

What You’ll Do:
Engage with potential customers over the phone to uncover sales opportunities.
Build and maintain strong customer relationships.
Smash sales targets and help the company grow.
Manage and follow up on leads.
Keep records of leads and sales activities using our CRM system.

What We Offer:
Comprehensive, hands-on training.
All the tools and resources for your success.
A vibrant and energetic team environment.

What We Need:
Customer focused attitude.
Great communication and interpersonal skills.
Ability to work under pressure and meet targets.
Strength and resilience in the face of challenges.
Self-motivation and the drive to succeed.
Excellent organisational and time-management skills.

Training:

Level 2 Customer Service Practitioner Standard:

This will be a blended delivery, a mixture of Microsoft Teams and face to face. All training will take place on site and within your working hours.

Ixion Holdings will complete functional skills where necessary and will ensure Health & Safety, British Values and Equality & Diversity is embedded throughout the course.

Training Outcome:
Become a full time energy sales consultant.

 

 

 

 

Employer Description:
We are a leading independent UK Energy & Water consultancy. Our range of products and services are focussed around saving our clients time, energy and money. We have built strong relationships with the major UK & European suppliers that allows our clients to access both rates and contract packages that are usually unavailable to the market directly. With over 15 years experience in the Energy Industry, we pride ourselves in providing the right solutions for our clients needs.

Working Hours :
Monday - Thursday, 9.00am - 5.00pm and Friday, 9.00am - 2.00pm.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative