Leisure Team Member Apprentice

You will be a permanent member of the Leisure Centre Team carrying out job roles such as:

General Assistant Recreation Assistant Concierge Swimming Teacher Fitness Instructor

The job roles that you are rotated for will be dependent on which qualifications you have achieved as well as the needs of the centre.

The Leisure Team Member - Apprentice role is an ideal opportunity to work, learn and develop your career within GLL.

Customer Experience:

Understanding the services and products on offer to assist with customer questions and queries Supporting different types of customers with different needs Supporting the centre in gaining customer feedback on our products and services including dealing with customer complaints Support the centre to deliver swimming lessons where required (qualification dependant) Sharing knowledge with customers on the role exercise plays in health and wellbeing Conducting customers’ gym inductions and health screening where required (qualifications dependant) Planning and delivering exercise sessions to meet customers’ health and fitness goals

People Experience:

Supporting GLL’s visions and values Attend and participate in all apprenticeship workshops, meetings and reviews with your tutor and General Manager Ensure all training and qualification deadlines are met in agreement with your tutor and manger Achieve and maintain all necessary qualifications including ongoing CPD training Keep up to date with trends and developments in the leisure industry

Business Performance:

Have a understanding of GLL and its position in the Health & Fitness Industry Understand the performance of the centre(s) that you are working in and the external and internal factors that can affect performance

Operations Performance and risk management:

Support the centre to open and close the building Supervising and lifeguarding customers in swimming pools Setting up and taking down different types of equipment for activities such as badminton, exercise classes and 5-a-side football Cleaning and maintenance of different areas of the centre

Personal Effectiveness and Development:

Demonstrates and lives GLL People with Purpose values Personally, demonstrates equality, inclusion and diversity in their behaviours and actions Attend all monthly workshops and progress meetings as per your apprenticeship standard Fully participates and engages in GLL Management meetings, development programmes and ongoing assessment of performance Develops skills through shared learning and peer learning community Discusses own performance, learning and development needs with their line manager, which is reflected in a live personal development plan

Training:

You will be enrolled on a Leisure Team Member apprenticeship level 2 programme which takes approximately 18-months to complete as well as completing the following qualifications throughout the length of your apprenticeship:

National Pool Lifeguard Qualification (NPLQ) First Aid at Work (Level 3) STA Award in Teaching Swimming STA Certificate in Teaching Swimming Level 2 Gym Instructor

Training Outcome:

GLL prides itself on its internal Learning & Development and internal promotion levels, there is scope for the right candidates to move onto a Level 3 Leisure Duty Manager apprenticeship once they have completed their Level 2.

Employer Description:
White Horse Leisure and Tennis Centre is a state-of-the-art leisure centre, located in Abingdon, Oxfordshire. The centre offers a variety of facilities including: a gym, fitness class studio, 8 lane swimming pool, teaching pool, 2 squash courts, 8 badminton court sports hall, sauna & steam room, 6 indoor tennis courts and 4 artificial grass courts. The Centre provides highly-reputable junior and adult sports courses, and also offers a variety of kid’s activities including soft play, children's birthday parties and swimming lessons. We have a wide selection of memberships available with no long term contract, so whether you are looking for a full access membership or pay as you go access, we will find something suitable for you.

Working Hours :
5 days a week including some weekend. Shifts ranging 6am to 2pm or 2pm to 11pm

Skills:
Communication skills,Attention to detail,Organisation skills,Team working