IT Support Apprentice

We are looking to recruit an Helpdesk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As an Helpdesk Apprentice your main roles and responsibilities will include:

• Becoming a valued part of the IT Support team
• Learning how to provide technical support
• Assisting in customer projects and support activities as skills allow
• Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship
• Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients
• Learning how to handle telephone support calls as well as incoming helpdesk emails
• Managing the helpdesk system, ensuring all calls are handled within appropriate timescales
• Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary
• Updating company systems

Training Outcome:

Venture 1 has a history of employing graduate apprentices into Full Time roles.

Employer Description:
We strive to deliver ethical, innovative, inclusive IT to our customers, with exceptional levels of skill, service, and quality, and in a manner that intrinsically supports sustainability, protecting the future of our wonderful planet. Venture 1 Consulting was established in London in 2000, and has been helping businesses deliver innovation and efficiencies through the use of fit-for-purpose technology solutions ever since.

Working Hours :
Monday - Friday (Between 08:00 and 18:00)

Skills:
Communication skills,IT skills,Attention to detail,Team working