IT & VoIP Support Apprentice

Work with the network engineering team to monitor and maintain our VoIP infrastructure, identifying any potential issues or areas for improvement Provide support to end-users by responding to help desk tickets and resolving technical issues in a timely manner Collaborate with the IT team to plan and execute system updates and upgrades Take part in training sessions to learn about new technologies and industry trends related to VoIP Mobile phone set-ups and data transfers Configuring routers Setting up Starlink technology Assist with VoIP set-ups

Training:

Advanced Level Apprenticeship in IT Digital Support Technician consisting of:

Level 3 Apprenticeship in IT Digital Support Technician Level 2 Functional Skills in Mathematics (if applicable) Level 2 Functional Skills in English (if applicable)

You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills (where needed) that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the Apprenticeship.

Training Outcome:

After the Apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. 

Employer Description:
VIP Communications are leaders in business communication solutions, with their innovative tech, customer service, bespoke billing and low costs. This is more than just a job—it’s a chance to carve out a unique role within their company. As they grow, so will your responsibilities and opportunities, allowing you to truly make this position your own.

Working Hours :
Monday to Thursday, 8:30am - 5:00pm Friday, 8:30am - 4:30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative