Apprentice Admin Assistant

Use current CRM (uptick) confidently Book & confirm access with clients/residents where required. (booking request in by Wednesdays) Compiling weekly spreadsheet for engineers that have booked works Send engineers their jobs for the next day checking all jobs have been generated via Uptick Answering the telephone & dealing with client enquiries in an efficient & polite manner. Direct calls accordingly to each department. Respond to client requests & take messages & pass to the relevant person Identifying jobs that need booking in via email, phone, letters Ensuring all jobs have correct keys and special instructions on them if needed Follow correct letter procedure when printing and posting Check reports for important information and add to future jobs if necessary Answering engineer’s queries as they come in Updating Site Details from the information given from the engineers on pen forms & verbally Assisting the Client Account Handlers with any admin tasks Assisting with uploading documents and quotes to portals Assisting the parts department with quotes Gain understanding of all clients To assist with Raising call outs and tasks

Training:

Business Administrator Level 3 Apprenticeship Standard:

External training will take place online and you will be given one day a week to carry this out All other traiing with be provided internally using a training matrix, training will be provided by managers and collegues

Training Outcome:
There is room for progression within the servicing team with a clear ladder of progression or alternativly in other departments if better suited after apprenticship

Employer Description:
For 30 years within the fire protection industry, we’ve been safeguarding businesses across London and the Home Counties. Today, that dedication runs deep within our family-owned company, led by our CEO, who brings over 25 years of hands-on industry experience.

Working Hours :
Monday - Friday, 09:00 - 17:00

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Non judgemental