IT Support Apprentice

Work on the IT Service Desk Respond to the ticketing system Troubleshooting Configure networks Network cabling - Cat5 and Cat 6 Connect computer network devices such as modems, routers, computers, servers and switches Go out to client sites working on technical issues, providing IT and Network support Look at hardware errors adding RAM, hard drives - upgrading Windows OS Setting up routers Provide excellent customer service

Training:

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician qualification, with training in how to:

·        Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.

·        Address IT issues by prioritizing in response to customer service level agreements.

·        Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets.

·        Support the roll out of upgrades or new systems or applications.

For a full list of programme modules visit: https://velocity-pt.co.uk/

Training Outcome:

The role offers long term security and the opportunity to progress into a permanent position.

Employer Description:
H20 Networks help small-to-medium businesses in London achieve their goals by delivering an exceptional IT experience. A managed service provider that provides a fast response, proactive, secure and strategic service. For H2O It’s all about the results that are achieved for their clients. H2O is a small Team of 5 people.

Working Hours :
Monday - Friday 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience