Field Technician Apprentice

Our Field Engineers (known internally as Field Technicians) are the qualified experts who dazzle our customers every day, by installing or fixing products in their homes and offering professional advice. They also provide services to small business customers including shops, offices and homeworkers.

Got a manual drivers licence? Perfect! You’ll use it to reach customers across the region, delivering a friendly, knowledgeable service and linking them to what truly matters. You’ll also help expand our business by encouraging referrals – earn a £50 bonus for every new customer. 

As an Apprentice Field Technician, you’ll have opportunities to work on and with the very latest technology, such as our superfast broadband, dazzling TV and entertainment services. By the end of the scheme, you will have learned how to master the ins and outs of installing and fixing our phone, TV and broadband products, including: 

Running cables Signal level adjustment Making & changing connections Configuring our advanced equipment Educating customers on everything they need to know about Virgin Media O2 services

Training:

This apprenticeship gives you the opportunity to become skilled in your role, and combines on the job learning and academic study, where you’ll spend approximately 20% of your working hours completing learning with one of our training providers. At the end of the programme, you’ll receive a nationally recognised qualification.  

Training Outcome:

This apprenticeship offers the chance to accumulate a diverse set of skills and gain the experience and knowledge needed to progress within our organisation.

Employer Description:
We’re Virgin Media O2. For over 20 years, we’ve grown our business on pioneers and big thinkers – and we remain at the cutting edge of fibre-optic broadband today. Through our multi award-winning services, we connect millions of homes and businesses across the UK and Ireland.  When it comes to employment vs education, our Apprentice Schemes don’t make you choose! We’re about supporting the wellbeing of our people, empowering you to learn and grow your potential, and making sure you bring your authentic self to work, every single day. Don’t believe us? 94% of our Future Careers workforce would recommend Virgin Media O2 as a great place to work!  We know what it means to be part of a team. Your job is more than the role you have, and we’re here to support you. We’re one team, with three values:  • We’re brave. We all play a part in making things happen for our customers and each other. Learn from your setbacks and push yourself to be the best you can be.  • We’re real. Our purpose keeps us true and transparent, as we delivery on our promised to each other and our customers.  • We’re together. We’re a high-performing team. Inclusivity and our customers come first in everything we do.  An apprenticeship with us will give you the opportunity to become skilled in your role, and it combines on the job learning and academic study. You’ll spend approximately 20% of your working hours completing learning with one of our training providers and at the end of the programme, you’ll receive a nationally recognised qualification! Our Apprenticeship schemes are designed to give you the knowledge, skills, experience and exposure needed to make it big. We’ve got unmissable opportunities across all areas of our business, so there’s bound to be a role for you.   Join us on one of our Apprenticeships and let’s grow together!

Working Hours :
Our normal working hours would be an average of 37.5 per week. During the scheme, you’ll work as part of our teams on early or late shifts, in all weathers, between the hours of 8am to 8pm, including working 2 out of 3 Saturdays. Shifts TBC.

Skills:
Customer care skills,Problem solving skills,Analytical skills,Physical fitness