IT Helpdesk Apprentice

We are looking to recruit an Helpdesk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As an Helpdesk Apprentice your main roles and responsibilities will include:

- Becoming a valued part of the IT Support team

- Learning how to provide technical support

- Assisting in customer projects and support activities as skills allow

- Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship

- Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients

- Learning how to handle telephone support calls as well as incoming helpdesk emails

- Managing the helpdesk system, ensuring all calls are handled within appropriate timescales

- Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary

- Updating company systems.

You will be working towards an Information Communications Technician Level 3 Qualification over the course of 15 months.

Training:

Information Communications Technician Apprenticeship L3 including Functional Skills in Maths and English

Training Outcome:

Our clients have a successful history of developing apprentices, and currently have 11 employees who are 'ex-apprentices' in a variety of roles. For technical, this would include moving in to 2nd line technical roles, project management or field roles. They see this as an investment in the future of the business, and is very much based on the desire to employ the apprentice in a full-time role once graduated.

Employer Description:
Trusted Technology Partnership is proud to be consistently recommended by our customers. With over 25 years of experience in delivering exceptional IT services, we provide the best support with our fully NHS accredited, ITIL compliant, and ISO best practice 24/7 support desk. Our flexible approach means we can tailor our services to provide you with a fully managed service, or just some overflow capacity to assist you through a particularly busy period.

Working Hours :
Monday to Friday between the hours of 7:30am and 5:00pm

Skills:
Team Working,Organisation Skills