Guest Services Apprentice

Cleaning areas of the site including surfaces, bathrooms and toilets Emptying bins, hoovering all carpets, using a steam mop on hard floors and other cleaning duties Sorting and recycling waste Replenishing room supplies (coffee, shampoo etc) Maintaining stocks in storage cupboards tidying and putting
away Washing linen and occasional ironing Making beds to the required standard Dealing directly with guests, checking in and
dealing with enquiries Answering telephones  Operating the guesthouse booking system and taking payments for room bookings Serving ice-creams (food hygiene required, training & certification included) Stock control of ice-cream  Checking guests in Maintenance of hot spa pool (training provided) Any other reasonable role that may be offered in agreement
with the management in order to support the general practice
of the guest house General customer service duties - engaging with customers

Training:
You will gain the Hospitality Team Member Level 2 qualification Functional skills English and maths, if required Training to be undertaken at the Employers location, method to be confirmed

Training Outcome:
Prospect of full-time employment upon completion

Employer Description:
The Ramblers' Rest at Princetown is a guesthouse and spa. Located in the heart of Dartmoor, offering quality accommodation for 'discerning' Dartmoor Explorers. The premises offer a range of outdoor catering and indoor semi self-catering. This is a family business and the owners pride themselves on offering their guests a high quality experience whilst appreciating the need to enjoy the outdoors. They work closely with neighbouring business.

Working Hours :
Days and shifts to be confirmed - These hours can be flexible.

Skills:
Attention to detail,Organisation skills,Customer care skills,Presentation skills,Physical fitness,Interpersonal skills