Technical Support Engineer Apprentice (Probado)

Assist in providing first-line support to clients via phone, email, and remote access. Troubleshoot and resolve basic IT issues related to desktops, servers, networks, and applications. Escalate complex issues to senior engineers while learning advanced troubleshooting techniques. Participate in the setup, configuration, and deployment of hardware and software for clients. Monitor client systems and networks, responding to alerts and performing regular health checks. Document and update tickets in the service desk system, ensuring accurate tracking of all incidents and resolutions. Help maintain and manage client backups, security software, and updates. Learn and develop proficiency with various tools and platforms used by the MSP (e.g., RMM, ticketing systems, etc.). Assist with project work such as migrations, network installations, and system upgrades. Provide excellent customer service and maintain strong relationships with clients.

Training:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage. Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components. Prioritise systems support tasks and monitor and maintaining system performance. Maintain regulatory, legal and professional standards. Support the information systems needs for your business.

Training Outcome:
Potential for to progress in the company

Employer Description:
Probado was formed in West Yorkshire in 2007 by Martin Jones and Gordon Maclean, who both have long standing IT careers. The goal was to create an ICT Services company with a difference. Since then, Probado has established itself as a trusted advisor to charities, local businesses and clients in the legal sector by delivering bespoke services packages.

Working Hours :
Monday to Friday, 9.00am to 5.00pm, with a 30 minute lunch break.

Skills:
IT skills,Attention to detail,Customer care skills,Problem solving skills,Logical,Team working