Customer Service Apprentice

In this role you will be supporting the cafe staff with all related customer service duties, some of which include:

Greet and assist customers in a friendly, welcoming manner. Take customer orders accurately and efficiently. Handle customer payments (cash and card). Prepare and serve a range of coffees, teas, and other beverages (training provided). Support in preparing menu items for customers. Follow food hygiene and safety standards. Keep the coffee shop clean and organised, including tables, counters, and toilets. Refill and organise stock. Work closely with team members to ensure smooth operations.

Training:
Level 2 Customer Service Practitioner Apprenticeship Standard at Redcar & Cleveland College Functional Skills maths & English, if required

Training Outcome:

An opportunity for a full-time position at the end of the apprenticeship.

Employer Description:
At Lakota, we believe in the transformative power of empowered communities. Situated at the heart of the river Tees community, our person-centred approach prioritises the aspirations of the community. We offer non-judgmental support through free resources, advice, and workshops, focusing on young people and adults who face social isolation, unemployment, or mental health challenges. Our mission is to break down barriers, spark potential, foster connections, empower well-being, and unlock employment opportunities. Through tuition, support, and engaging workshops, we aim to ensure equal access to resources and opportunities for both age groups. Our vision is to be a nationally recognised leader in innovative learning, providing opportunities for personal transformation, social connection, and positive community contribution. We aspire to be the go-to resource for individuals seeking to enhance their lives and make meaningful contributions to our community.

Working Hours :
Monday to Friday, 9am to 3pm.

Skills:
Communication skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Time management,Able to follow instructions,Awareness of health and safety,Friendly