Customer Service Apprentice

Working within the IT Department as a Customer Service Apprentice. Communicating with Customer/Clients via emails/digitally, telephone and also on person with other departments and service users Use of IT Systems Administration Duties Updating /data entry Involvement with projects to ensure they run smoothly Ensuring effective support provided to IT Team and ensuring that quality standards are met and maintained within the business Respond to service satisfaction surveys to identify any improvements required for department

Training:
Customer Service Practitioner L2 Functional Skills Maths & English Level 2 Min 20% OTJT EPA No day release- inhouse training

Training Outcome:

Can progress within business to Team Leader L3

Employer Description:
Hayley Group is the largest independent distributor of engineering products and consumables in the uk. They are an equal opportunities employer, currently employing over 1000 people who provide industry leading customer service.

Working Hours :
Monday-Friday 8.00am-5.00pm 1 Hour Lunch Will be required to work 1 in every 4 saturdays (8.30am-12.30pm) Max 40 hours per week

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience