Technical Support Apprentice

To be the first point of contact for clients wishing to speak to a representative of British Millerain.  

To answer questions in an appropriate and timely manner.   

Principal Duties/Responsibilities: 

Dealing with internal and external inquiries by phone, in person and by emails  Information management using our management system    Use of Microsoft word, excel and online portals  Maintain high standards and promote a positive image and reputation of the company with customers and colleagues  Effective communication to colleagues and other customers as required   Deal with company policies, practices and procedures    Complete all relevant admin tasks associated with the Office  Assisting with new product development    Dealing with quality control and compliance   Providing technical support to other departments  Any other duties deemed either appropriate to the role or a reasonable business request initiated by line management Full training to be given
 

Training:
Level 3 Business Administration Apprenticeship Standard Apprenticeship Training will take on-site at the the workplace with a tutor from Rochdale Training

Training Outcome:

This is a fantastic opportunity for candidates to progress. Previous Apprentices have now moved into more senior roles, as this company believes in growing their business by promoting internally.

Employer Description:
Based in Lancashire, the heart of UK textile industry, our range of textiles has been developed through more than a century of innovation, using skills handed down through six generations. Our commitment to quality has enabled us to develop trusting and lasting partnerships with many of the industry's leading brands, and driven our growth as a globally respected manufacturer of fabrics for outerwear.

Working Hours :
38 hours a week – Mon to Friday, 9.00 am to 5.00 pm.

Skills:
Communication skills,Attention to detail,friendly manner,Positive Work Ethic,Flexible Attitude