ICT Apprentice

Work with various departments to understand SharePoint needs and implement suitable solutions. Contribute to the redesign and rebuild of SharePoint sites to improve usability, functionality, and user experience. Handle support tickets related to SharePoint and other ICT issues, ensuring timely resolution and excellent customer service. Assist in the clean-up of existing SharePoint sites, including data organization, archiving, and deletion of redundant information. Provide administrative support for the Productivity Technology team. Collect data and provide initial data analysis on relevant reports. Promote best use of SAGE's internal collaboration environments to enhance teamwork and communication. Providing in-person and virtual support to staff working in the office and remotely. Attend weekly team meetings either in-person or virtually. Escalate complex issues to senior team members when necessary. Maintain accurate documentation of SharePoint configurations, processes, and user guides

Training:

To meet the requirements of the Level 3 Information Communications Technician apprenticeship programme you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:

Formal training, including online learning and internal learning events 1-2-1s with your coach and line manager Observing and shadowing colleagues Writing up learning reflections for your portfolio

Training Outcome:

Full-time employment may be offered to the right candidate

Employer Description:
Sage are seeking a dedicated and enthusiastic ICT Apprentice to join their team. The successful candidate will play a key role in the SharePoint clean-up and rebuild project, as well as managing support tickets and collaborating closely with the End User Support team. This is an excellent opportunity for someone looking to gain hands-on experience in a dynamic IT environment while developing skills in SharePoint administration and end-user support.

Working Hours :
Monday to Friday 9am to 5pm

Skills:
IT skills,Attention to detail,Problem solving skills,Administrative skills,Logical,Team working