End User Device Support - IT Technician Apprentice

To provide assistance to the End User Device Engineers delivering technical and user support
Training will involve working under the supervision of an engineer as directed by the EUC Service Support Manager/Team Leader in the build and commissioning of new and used equipment (workstations, laptops, i Devices, printers). Training will also include the patching of network equipment

To adhere to departmental policies regarding hardware and software inventory, equipment disposal and loan of IT equipment.

Main Duties

Provide technical and user support of existing hardware, software and operating systems in a timely and efficient manner, with support from the EUD engineer and in accordance with the procedures and standards of the department To ensure users of IT systems & Information adhere to Organisational Policies and procedures, give guidance to users and contribute to these procedures To advise customers on IT systems To prioritise tickets logged by the Service Desk team and to resolve incidents and service requests in line with the Service Level Agreements with support from the EUD engineers Ability to liaise with customers and third-party companies in a professional manner

Responsibilities of the Post Holder

Policy/service development To contribute to the effective delivery of the Service Delivery function To gain an understanding of how the department functions by assisting engineers as required whilst gaining knowledge and experience and by undertaking training in the following: - Moving and Handling

Research & Development - Aid in the testing of all new hardware configurations of desktop PCs and new printers, before these are put into use by customers. Pre-tests the latest releases of standard desktop software packages.

Training:

You will experience a blended learning model.

You will gather learning evidence, journals and off-the-job records using your e-portfolio.

At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

This programme is delivered via a day release delivery model which means that one day per week, your attendance is required at our Derby Road campus (NG18). This attendance is required during term time only.

Training Outcome:

Although this role is offered on an initial 22 month fixed term contract there are many opportunities for qualified IT Technicians within the NHS both locally and nationally.
This level 3 apprenticeship will give you the entry requirements for further study at university level either through apprenticeships or full time study courses.

Employer Description:
Nottinghamshire Health Informatics Service (NHIS) are an Information Management & Technology (IM&T) service provider. We supply digital services including Infrastructure Management, Cyber Security, a full range of 1st, 2nd & 3rd Line Technical Support Services, along with Professional and Transformation services including Project Management & Training teams. NHIS are a shared service hosted by Sherwood Forest Hospitals NHS Foundation Trust (SFHFT) supporting Health and Care organisations across the Nottingham and Nottinghamshire Integrated Care System (ICS). We work collaboratively with our partner & customer organisations to help deliver their digital & transformational initiatives & strategies, providing expertise and knowledge gained through years of experience. We provide support to over 13,000 users at nearly 800 sites with around 150 internal dedicated staff. Our main aim is to help improve health and care services for citizens by working with organisations to improve the digital experience for the Health and Care workforce and for our local population, ultimately providing a data rich ICS with a focus on the sharing of information and interoperability.

Working Hours :
Monday-Friday 8.30am-4.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Physical fitness