Apprentice Medical Administrator

Greet patients and visitors to the practice and make sure reception area is kept tidy at all times. Ensure that patients book themselves in and visitors are signed in Create and update the appointment book under the supervision of the Reception Manager Extract patient’s records if requested and prepare any other papers needed for the Consultation or Medicals Run the surgery appointment system effectively Answering incoming telephone calls, ensuring calls are documented and redirected accordingly and placed in operation at the end/beginning of each day Follow up patients who do not attend for their appointments. Take appropriate details from patients wishing to register with the practice and provide appropriate information about the practice Use generic email for communication to others as requested by the Doctors, or a senior member of staff, dealing with urgent matters immediately Accept and register patients in accordance with practice procedures and update patient demographic information when changes are identified Advise patients of relevant charges for private services, accept payments and issue receipts Take requests for prescriptions accurately and enforce the repeat prescribing policy Ensure infection control procedures are maintained with regard to cleaning of the reception and waiting areas Complete referrals to the district nurse team under the supervision of the GP Issue and supply prescriptions and distribute accordingly (EPS) Support the reception manager with producing leaflets, newsletters etc Attend all meetings and complete all required training Frank posts appropriately, keep the postbook updated and take post when required Read code data on the emis clinical system Scan routine correspondence to patient records Update death registers and follow up next of kin following bereavement Control patient access to online medical records and accept records coming in to the surgery File medical records accurately Be prepared to carry out relief duties that may be required at times of sickness, leave or other times of staff shortage in the practice. All relief work will be paid Cooperate in all matters with other members of the Practice Team, with a view to ensuring a happy atmosphere, greater job satisfaction and, above all, ever-improving patient care Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures

Training:
Level 3 Business Administrator Apprenticeship Functional Skills in English and/or maths if required Training is delivered in the workplace - details will be made available at a later date

Training Outcome:
Possibility of a permanent position on completion of the apprenticeship Opportunities for career progression within the practice

Employer Description:
We currently have 15,000 patients with a clinical team of 4 GP's, 2 Pharmacists, 4 Advanced Nurse Practitioners, 6 Practice Nurses, 1 Phlebotomist, 1 Health Care Assistant and an admin team of 19. We are a teaching practice and accommodate GP registrars/medical students. The practice works closely with the Keele Research Team and participates in several local research studies during the year.

Working Hours :
Monday - 9am – 6pm Tuesday - 8am – 5pm Wednesday - 12.30pm – 6pm Thursday – 8am - 1pm Friday - 8am - 6:30pm.

Skills:
Communication skills,IT skills,Organisation skills,Team working,Initiative,Confidentiality,Empathy,Willing to learn,Motivated,Determination