Support Team Apprentice

Resolution of all helpdesk calls from Cardea end-users and subsequent logging and maintenance of electronic database. To undertake a variety of system administration duties in relation to the electronic purchase order system which will include user setup, profiles, branch / delivery setup and template maintenance, etc. To facilitate product returns, credits, invoice queries and carriage charges. The post holder will be part of a team which provides an effective and efficient purchasing service to CDD Services, CDDFT, TEWVFT & OFT stakeholders including the appropriate sourcing and purchasing of low value goods/services. Participating in stakeholder user groups to support the achievement of VfM for CDD Services stakeholders. Works within standard operating procedures/work instructions and relevant policies and procedures. Works closely with all procurement, purchasing and materials management staff within CDD Services.

Training:
Level 2 Customer Service Practitioner qualification Training is delivered in the workplace

Training Outcome:
The expected career progression would be into an administrative role within the NHS, either band 2 or band 3 position

Employer Description:
Synchronicity Care Ltd (SCL) trading as CDD Services is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust and exists to add value to the organisation by providing high quality Estates, Facilities and Procurement services.

Working Hours :
Monday - Friday, shifts or times to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working,Initiative,Patience,PC and keyboard skills