ICT Consultant Apprentice

Customer Service:

Provide excellent communication to the school Work with the Line Manager or Network manager to ensure that the schools are getting the best level of service Requesting, follow up and closing quotes with adequate description and detail

Technical Responsibilities:

Desktop & Applications Support/Server & Network Support/Configuration & Installation Learn to maintain an up-to-date and accurate database of school hardware and software

Learn and demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance, legislation

Quality Management:

Ensure all written (emails) and verbal communication is of the highest level to both internal and external customers Customer relations/satisfaction e.g., customer feedback Ensure any non-conformances are reported (for any mistakes or complaints etc.)

General: (will be to:)

Attend apprentices training workshops and complete coursework in a timely manner in accordance with the relevant apprenticeship guidelines Ensure excellent communication with schools, manager, and other team members

Training:

Why choose our Azure Cloud Support Specialist Information Communications Technician apprenticeship? 

The new Microsoft Azure Cloud Support Specialist Information Communications Technician Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Information Communications Technician Level 3 Apprenticeship programme enables the apprentice to:

Learn on-premises and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Functional Skills in maths and English, if required Get an introduction to Windows, Linux and PowerShell

Training Outcome:

90% of QA apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer ongoing development tracks.

Employer Description:
Turn IT on (TIO) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training to more than 1,000 schools, by consultants and staff who understand teaching. Over half of our consultants have worked in education, and we now employ in excess of 160 people across London and the Southeast. We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning. As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. turn IT on is a friendly and supportive place to work where people feel trusted and respected.

Working Hours :
Monday - Friday, between 9am and 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Team working