IT Support Technician Apprentice

You will be learning to give technical support to customers and helping with all queries, to be taking the calls, logging the issues and emailing the customers back with updates and many other tasks.

You will receive support and training from work colleagues and apprenticeship but will also be supported and encouraged to research and solve problems independently. This is a great opportunity to gain exposure to a wide range of technical aspects of IT support and admin, whilst developing your existing skills. Salary will be inline with current government rates for apprentices.

Example of tasks to be performed

Provide 1st line support to staff via phone and email Log incoming calls and troubleshoot where possible Document procedures, information and resolutions to a high standard Offer administrative support to the IT team Maintain the company file structure Report to the IT Manager Arrange Hardware repairs Learn company software Test software Install software onto hand-held devices and desktop PC’s Arrange deliveries and collections

Training:
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.



Training Outcome:
May lead to a permanent position at the end of the apprenticeship for the right candidate.

Employer Description:
We are a specialist in Mobile Computing, Data Capture and Warehouse Management. Combining their customisable software with the highest quality hardware and using barcodes as a language, they are providing cost effective and work efficient packages for effective Warehouse Management. Established in 1982, they have continuously pushed the boundaries to develop a solution and expand their product range - whilst maintaining a leading edge in technology for data collection and management.

Working Hours :
Monday to Thursday, 9.00am to 5:30pm (1hr lunch). Friday, 9.00am to 5.00pm (30min lunch).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Understanding of SQL,Knowledge of ERP systems,Software development