Customer Advisor Apprentice

Provide a warm, friendly, and professional welcome to all telephone, walk-in and online customers. Identify the customer’s needs and direct them to the relevant area of the business on the phone and online, including via Vospers website chat. Working with accuracy, you will be interacting with customers online, answering queries promptly and professionally, which will demonstrate your excellent computer, literacy and typing skills. Answer, qualify and announce calls to individuals and departments in a prompt, professional, friendly, and helpful manner, taking and forwarding messages as appropriate. Assign website enquiries and leads to the relevant Sales departments and forwarding on aftersales leads to the Service and Parts departments, following up when necessary. Taking ownership of Customer Service enquiries, resolving issues when appropriate and ensuring correct escalation when required. Be a point of contact for post and parcel deliveries and inform departments of any visitor’s arrival, signing in guests when applicable and assisting with marketing campaigns.

Training:

You will receive specific on the job training from the employer in your workplace at Vospers.

Off the job training will be delivered using weekly classroom sessions delivered at Achievement Training city centres location or you will be work based and will be given time in the working week to study towards the theory element of the programme. You will be working towards:

Level 2 Customer Service Apprenticeship Standard. Apprentices without Level 2 English and maths (A*-C or 9-4 GSCE or equivalent) will need to achieve this level before the end of their apprenticeship.

Training Outcome:

Customer service skills are transferred across lots of different jobs and industries. 

With experience, you could:

With experience you could:

Work in other industries like transport, delivery and storage or digital. Become a team leader, training officer or customer services manager. Move into other areas of the business, like sales or account handling.

Employer Description:
At Vospers Ford we have several dealerships located across Devon and Cornwall offering both passenger cars and commercial vehicles, as well as after-sales and servicing facilities. Each of the Vospers Ford teams uphold our core values, which include providing the highest levels of customer service, going above and beyond whenever possible and providing our customers with the highest quality product and services.

Working Hours :
Monday – Friday between 9am to 6pm with 1 day a week at college TBC.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Punctual