Apprentice Receptionist & Administrator

The successful applicant will work within the reception team ensuring that they gain a great understanding of a modern large medical practice. The apprenticeship will entail providing administrative/reception assistance as instructed by the departmental managers.

We need an individual who is motivated, can demonstrate initiative and attention to detail and who is prepared to listen and learn.  In return we can offer you comprehensive training, a pleasant working environment and the opportunity to be part of a team that values excellent patient service, daily duties will include:

Opening and distribution of post Filing of notes and correspondence as directed Photocopying of stationery, forms and medical records as instructed Preparation of letters for posting and of mail Making teas & coffees for doctors, nurses and other staff as directed Assisting with organisation and display of posters and leaflets Operate the appointment system efficiently and monitor the flow of patients to waiting rooms. Attend staff meetings

You will also be trained to work on:

Learning the computerised SYSTMONE medical system Understanding of confidentiality Learning how to communicate with our patients via our various on-line platforms Understanding of practice protocols and emergency procedures Dealing with enquiries on reception and assisting patients as necessary Answering the phone to include, making appointments for the clinical team, taking and recording messages Taking in and dealing with samples Understanding of repeat prescription process and filing Understanding of scanning of letters and information onto medical records Registration process and change of details Process for forms and private fees Understanding of QOF and data quality Opening and closing procedures

Training:
This apprenticeship will be delivered solely in the workplace over the duration of 12 months You will be required to attend one virtual lesson per month and will receive one-to-one support sessions once per month either in-person or virtually You will be studying towards the Level 2 Customer Service Practitioner Apprenticeship Standard, this will include; City & Guilds Level 2 Diploma in Customer Service City & Guilds Level 1 Functional Skills maths City & Guilds Level 1 Functional Skills English End Point Assessment 20% of your working hours will be off the job training

Training Outcome:
Potential full time employment on completion of apprenticeship.

Employer Description:
Magdalen Medical Practice’s history goes back to just after the First World War and the partnership has held on to the best traditions of family medicine while embracing important modern developments. We are a teaching practice, involved with the training of doctors wishing to become GPs. The surgery is spacious, comfortable and modern. It lies in the north of the City, a quarter of a mile beyond Magdalen Gates. It is a single-storey building with a car-park, easy access via automatic main entrance doors, hearing loop and facilities for the disabled. Our catchment area includes Catton, Sprowston, Spixworth and Heartsease, as shown on our website.

Working Hours :
Monday - Friday- 36 Hours per week. Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working