IT Assistant Apprentice

To assist internal users with their software/hardware IT support queries raised over a service desk system, and patients who require support on technical-related queries, for the smooth operation of IT-provided equipment Building an IT knowledge base for the internal IT team for sharing common issues/fixes for ease of resolving similar queries in the future as we grow further for speed of resolution Working in line with their line manager on tasks/projects assigned to meet IT strategy plans/short-term goals Automation of processes to improve the efficiency of manual tasks carried out within the organisation Research and understanding current and future best practices Any reasonable duties shall be undertaken to achieve the above.

Training:
The classroom training for the IT Solutions Technician Level 3 apprenticeship comprises of 4 modules. Each module takes 1 week, and the apprentice will attend this in an online classroom with their designated JBC trainer The full 5 days will be required on the training weeks, and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home The class sizes are small (Max 10 learners) so that discussions and assessment can take place between apprentices, peers and trainers Level 3 IT Solutions Technician qualification upon successful completion of the apprenticeship

Training Outcome:

Ongoing career development and progression opportunities upon completion of the apprenticeship for the right candidate.

Employer Description:
To put it simply, our mission is to make health easy and accessible for all. We aim to take the complications out of healthcare, improve the lives of patients and provide the best value for healthcare providers. We step back and take the time to understand the challenges our patients, partners and staff are facing. Our services include cost-effective medicines optimisation programmes, innovative digital health technology, high-quality education services, patient-focused GP practices, and our diabetes-specialist pharmacy. We’re proud to see our work recognised by some of the leading names in health and technology and we wouldn’t have been able to do it without our amazing team.

Working Hours :
Monday to Friday - Hours to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Knowledge of Windows,Knowledge of MAC,Understanding of Microsoft 365