IT Apprentice

 Assist staff with 1st line technical support issues through our service desk, over the phone, or in person Follow documented processes and procedures from our internal knowledge base to ensure consistent support Install, configure, and upgrade hardware and software to keep systems running efficiently Document interactions and resolutions on our service desk to maintain a seamless support experience Maintain an up-to-date inventory of IT hardware and software to ensure resource availability Provide remote support for users in locations across multiple time zones, ensuring continuity of service Collaborate with other members of the IT Team to deliver projects and tasks, while regularly reporting on progress

Training:

Training schedule has yet to be agreed. Details will be made available at a later date.

Training Outcome:

IT assistant/specialist.

Employer Description:
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

Working Hours :
37.5 hours. Monday to Friday. Hybrid - Tuesday, Wednesday and Thursday in our Nottingham office. Shifts tbc.

Skills:
IT skills,Attention to detail,Problem solving skills,Team working