Reception and Operations Apprentice

Tasks and responsibilities will be:

Meet & greet our clients and professional contacts at reception Copy and verify client identification documents Ensure the reception area looks professional and promotes quality at all times Offer and make every client and/or professional contact a drink on arrival into reception Ensure all phone calls are answered professionally and within three rings Take messages and ensure they are immediately passed on or emailed to the appropriate person Notify appropriate people when another member of staff is not in the office and ensure an out of office is on their email account and phone calls are diverted to another member of the team Liaising with external telephone answering support service Conscious of GDPR regulations and not leaving client information out on the reception desk or discussing client information loudly when on the phone/in person Manage room bookings and car parking Taxi and travel bookings when required Coordinate and publish daily sign in communication sheets Any other ad hoc duties that may arise within the business support department Supporting other teams when required Building maintenance point of contact First response to troubleshooting and day-to-day problem solving for SOS (Case Management system) and IT issues in conjunction with Operations Director and/or IT support provider First response to troubleshooting and day-to-day problem solving for facilities (phones, photocopiers etc.) in conjunction with Operations Director

Reception duties:

Assist in ensuring Health and Safety procedures are maintained throughout the office Providing admin support for internal teams if cover is required Open reception and meeting rooms before reception cover first thing in the morning

Person Specification, essential requirements:

Presentable at all times with a polite and warm manner Calm, discreet and professional Ability to adapt to different clients and being sensitive to their situations Fantastic telephone manner Comfortable with telephone systems and other IT systems Fantastic time management and keeping to deadlines Attention to detail Willingness to work as part of a team Highly organised with strong administrative skills Strong interpersonal and rapport building skills Good IT skills and an aptitude to learn new technologies A positive, helpful and client focused attitude

Training:

Business Administrator Level 3.

Apprenticeship teaching will be a mix of in person lessons and remote learning for six hours per week.

Training Outcome:

Subject to discussion with individual. Previous reception staff have gone on to develop their expertise and presence in the role; others have broadened out into other aspects of the Central operations function, administration and secretarial and some into legal roles.

Employer Description:
Mogers Drewett is a leading Southwest legal and financial planning firm that takes pride in building long term client relationships. From our offices in Bath, Frome, Sherborne and Wells our people offer comprehensive expert advice across a range of legal and financial services for individuals and businesses.

Working Hours :
Monday to Friday 9am - 5.30pm with one hour for lunch

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience