Reception/ Administrator Apprentice

Duties will consist of:

Providing a reception service to patients, dealing with enquiries, and sometimes supporting difficult and distressed patients Ensuring messages are communicated to relevant personnel in a timely, accurate and efficient way Taking repeat prescription requests and other documentation over the counter, using the correct forms and following procedures Providing an effective and efficient reception service using the practices clinical computer system, making appointments, marking patients’ arrivals etc. Deal sensitively with complaints from service users in accordance with the Practice’s policies and procedures To be responsible for incoming mail from patients and hospital providers received over the counter Undertaking wide ranging administrative duties including registering patients, photocopying, scanning, producing prescriptions, sorting post, filing etc Maintaining absolute confidentiality at all times and being aware of practice policies This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the Management Team which are relevant to your role within the company to meet the overall business needs The role will evolve as time and duties progress

Training:

As a Business Administration Apprentice, you will complete the following qualifications as part of your Apprenticeship:

Level 3 Business Administrator Standard Apprenticeship Level 2 Functional Skills maths and English if not already achieved

You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.

Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio. 

Training Outcome:

Great prospects for progression to a full-time position for the right candidate.

Employer Description:
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Working Hours :
Monday to Friday 6 hours per day. Rota basis to be confirmed upon offer of employment. The surgery is open between the hours of 08.00am and 18.30pm. Total hours per week: 30 hours a week

Skills:
Communication skills,Attention to detail,Team working,Initiative,Patience,Good attendance record,Self Motivated,Adaptable,Caring