Leisure Team Member Apprenticeship

The Leisure Team Member - Apprentice role is an ideal opportunity to work, learn and develop your career within GLL.

Customer Experience:

Understanding the services and products on offer to assist with customer questions and queries Supporting different types of customers with different needs Supporting the centre in gaining customer feedback on our products and services including dealing with customer complaints Support the centre to deliver swimming lessons where required (qualification dependant) Sharing knowledge with customers on the role exercise plays in health and wellbeing Conducting customers' gym inductions and health screening where required (qualifications dependant) Planning and delivering exercise sessions to meet customers' health and fitness goals

People Experience:

Supporting GLL's visions and values Attend and participate in all apprenticeship workshops, meetings and reviews with your tutor and General Manager Ensure all training and qualification deadlines are met in agreement with your tutor and manger Achieve and maintain all necessary qualifications including ongoing CPD training Keep up-to-date with trends and developments in the leisure industry

Business Performance:

Have a understanding of GLL and its position in the Health & Fitness Industry Understand the performance of the centre(s) that you are working in and the external and internal factors that can affect performance

Operations Performance and risk management:

Support the centre to open and close the building Supervising and lifeguarding customers in swimming pools Setting up and taking down different types of equipment for activities such as badminton, exercise classes and 5-a-side football Cleaning and maintenance of different areas of the centre

Personal Effectiveness and Development:

Demonstrates and lives GLL People with Purpose values Personally demonstrates equality, inclusion and diversity in their behaviours and actions

You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18months to complete as well as completing the following qualifications throughout the length of your apprenticeship:

National Pool Lifeguard Qualification (NPLQ) First Aid at Work (Level 3) STA  Award in Teaching Swimming STA Certificate in Teaching Swimming Level 2 Gym Instructor

Attend all monthly workshops and progress meetings as per your apprenticeship standard

Fully participates and engages in GLL Management meetings, development programmes and on going assessment of performance

Develops skills through shared learning and peer learning community.

Discusses own performance, learning and development needs with their line manager, which is reflected in a live personal development plan.

Keeps abreast of trends and developments within the leisure, health and fitness industry.

Ensures continuous society membership and professional body association

Training:
Leisure Team Member Apprenticeship Level 2 including Functional Skills in maths and English

Training Outcome:
GLL prides itself on its internal Learning & Development and internal promotion levels, there is scope for the right candidates to move onto a Level 3 Leisure Duty Manager apprenticeship once they have completed their Level 2

Employer Description:
Abbey Sports Centre is perfectly located close to Wallingford, Abingdon, Oxford, Dorchester, Benson and Didcot. Located in the heart of Berinsfield, Abbey Sports Centre is very much a huge part of the community. The centre boasts a range of fantastic facilities that include a 35 station Gym, Swimming pool, children's Swimming Lessons, Soft Play and a brand new artificial 5 a-side Football Pitch which is now open.

Working Hours :
May include some weekends, bank holidays and late evenings - exact shifts to be confirmed

Skills:
Team Working,Organisation Skills