ICT Apprenticeship

Install Hardware Install software Manage ticketing systems Using networks across multiple sites

As an IT Apprentice, you’ll be working closely with our First, Second- and Third-Line technicians as they support our existing and new customers’ IT requirements.

You’ll have a keen interest in IT and must be able to work as part of a busy support team. Working closely with other departments you will need to build relationships with both internal and external customers.

We work to strict SLAs with our customers and you’ll be responsible, after training, for the quality of information logged into our Call Management system – you will be expected to accurately log support tickets into our Call Management system in a timely manner.

Although the role will be based in the centre of Derby, there will be times when we expect the apprentice to be working at other sites across the UK, working predominantly on our ‘Connect the Classroom’ initiatives alongside other IT-based installations including our Cloud Migrations.

The role will be working mainly on our Microsoft, HP, and Cisco-based systems, however, we also expect to expose the apprentice to our VOIP, CCTV, Infrastructure Cabling, and Access Control technologies.

Training:

You will be completing your L3 ICT Apprenticeship via Remit Training. 
Learning will be delivered to you virtually via a blended learning model - schedule to be confirmed.

Training Outcome:

You could potentially be offered a permanent position at the end of the apprenticeship.

Employer Description:
Remit Training is a training provider company who will go over apprenticeship training with candidates who are offered an apprenticeship. Digital & IT creative, data analysis, infrastructure, COmms…ready for an upgrade? Apprenticeship solutions that focus on the most in demand skills across IT, software development, data, sales, and marketing. Attract top talent. Reduce critical skills gaps. Future-proof your business We drive exceptional, individual and organisational performance through teaching and learning. Big enough to deliver excellence, small enough to really care.

Working Hours :
Day shift - hours to be confirmed. Monday to Friday. No weekends.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Patience