Customer Service Apprentice

Greeting Customers: Welcoming customers with a friendly attitude and making them feel comfortable. Taking Orders: Accurately recording customer orders, whether at the counter, at the table, or through a mobile ordering system. Serving Food and Drinks: Delivering food and beverages to customers in a timely manner, ensuring quality and presentation are maintained. Providing Menu Information: Offering details about the menu, including daily specials, dietary options, and recommendations based on customer preferences. Handling Payments: Processing payments, managing cash or card transactions, and providing correct change or receipts. Addressing Customer Complaints: Listening to and resolving any customer issues or complaints promptly and professionally. Maintaining Cleanliness: Ensuring that tables, counters, and seating areas are clean and tidy, and that used dishes are cleared away quickly. Upselling and Promoting: Suggesting additional items or promotions to enhance the customer’s experience and increase sales. Assisting with Special Requests: Accommodating customer needs, such as altering orders for dietary requirements or adjusting seating arrangements. Team Collaboration: Communicating effectively with kitchen staff, baristas, and other team members to ensure smooth service.
Refilling Supplies: Restocking items like napkins, condiments, and cutlery as needed throughout the day.

Training:
Customer Service at level 2 Functional Skills in maths and English, if required Off-The-Job Training at 20% will be completed at the work place. 

Training Outcome:

Full time position can be offered to the right canidate 

Employer Description:
We will bring people together from all backgrounds and ages by providing drop in cafes around focused supportive events.

Working Hours :
Mon- Friday

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Creative,Patience