Medical Receptionist Apprenticeship

Greeting patients: Welcoming patients and visitors in person or over the phone Scheduling appointments: Making, cancelling, and rescheduling appointments Entering patient information: Entering patient details into IT systems, including demographic information and insurance cards Managing patient records: Ensuring patient records are accurate and confidential Directing patients: Directing patients to the appropriate department or where to go within the facility Answering phones: Answering phones and forwarding calls to the appropriate party Providing information: Providing information on hospital services and procedures Assisting patients: Assisting patients, doctors, and nurses Preparing patients: Preparing patients before their appointments 
Informing medical staff: Informing medical staff when a patient has arrived or is waiting Handling correspondence: Handling correspondence and file transfers

Training:
Training will take place at the apprentice's workplace, supported by Stoke-on-Trent College On average, around 20% of your weekly working hours will dedicated to your training and development

Training Outcome:

There is no guarantee of a permanent post on completion of training. This will depend on availability at the time. However, the experience will enable the individual to progress within healthcare and the NHS.

Employer Description:
Lucie Wedgwood Surgery is an established practice in Burslem, Stoke-on-Trent, providing General Medical Services (GMS) to our patients. We aim to provide quality medical care to patients in Burslem and surrounding areas, with a dedicated team of health professionals. In an increasingly complex NHS, our emphasis is firmly on patient-centred care. We are a Teaching Practice and are part of the HIPC Primary Care Network.

Working Hours :
Exact working hours TBC

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Patience,Able to multi-task