L3 ICT Support Technician Apprentice – Rowlinson Group Limited – CW5 6BN - £18k

This is a full-time post, working Monday to Thursday, 08:30 to 16:40 and Friday, 08:30 to 15:55 in the IT Department with a forty-minute break for lunch. One day of the week will be allocated to apprenticeship training and additional training will be provided as appropriate during the week.

There may be occasions where you are required to work outside these times to meet the requirements of the group.

Job role:

You will be part of a small team, reporting to the IT Support Manager, providing support to users, and assisting in the running and development of the IT infrastructure.

You will be based in our Wardle office supporting local and remote users, located at home or at one of the company sites in the UK. On occasion you may need to travel to these locations.

This role leads to a full-time job after the apprenticeship completes.

Main duties:

Provide first-call support for our users, ensuring all issues are logged. Issues are then resolved or escalated to the IT Support Manager or a third party You will work on a range of projects including upgrading, installing, configuring, or decommissioning infrastructure technology A full driving license and own transport is recommended due to the location of the site. Accessing infrastructure equipment may require you to work at height

The apprentice will gain exposure to the following systems at Rowlinson:

Hardware:

Desktops Laptops Mobile phones Printers Networking equipment Rack-mounted server hardware

Software:

Microsoft Office FreshService Ticket System Microsoft Teams Cloud-based telephone system Windows desktop SharePoint Windows server Hyper-V Sage X3 Exchange On-Line MS SQL Bespoke software (written in-house by our full-stack development team)

Training:

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard.

The training covers the following core occupational duties:

https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2

Training Outcome:
This role leads to a full-time job after the apprenticeship completes.

Employer Description:
Rowlinson Group is a privately owned £60m turnover business with over 300 employees across four sites (Wardle, Crewe, Thetford and Tartu, Estonia). The Rowlinson Group of companies are: Rowlinson Garden Products: Garden Products provide manufactured and merchanted goods to companies such as B&M Stores, Wickes and B&Q. Rowlinson Packaging: Packaging manufacture pallets and packing for the food, agricultural, chemical, pharmaceutical and manufacturing industries. Garden Street: An internet-based retailer of garden products and furniture.

Working Hours :
Monday to Thursday, 08:30 to 16:40. Friday, 08:30 to 15:55.

Skills:
IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience,Positive attitude,Willing to learn,Able to work independently,Good verbal communication,Good written communication,IT skills in hardware/software,Good time management