IT Support Apprentice (Symetri – Part of Addnode Group)

Be the first point of contact for customers, providing first-line support and assistance Log, track and prioritise support cases on our Service Desk System, ensuring processes are followed Assist users with basic IT tasks, such as password resets, software installations and accounts setup Communicating effectively with users and stakeholders to provide status updates, gathering requirements and addressing concerns

Training Outcome:

This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.

Employer Description:
Symetri is a Technology Solutions Company based in Hertfordshire. We specialise in technology expertise that our clients need, to improve their performance and sustainability.

Working Hours :
Monday to Friday. Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Basic IT Knowledge,Ability to prioritise tasks,Customer service skills,Interpersonal skills,Ability to learn quickly,Able to meet deadlines,Collaborative skills,Accuracy in work,Positive and proactive