IT Support Apprentice

Providing technical support: You will be responsible for providing technical support to our clients, including troubleshooting hardware and software issues, resolving network connectivity problems, and responding to help desk tickets Assisting with system installations: You will help install new hardware such as desktops, laptops, printers, servers Conducting routine maintenance tasks: You will be responsible for performing routine maintenance tasks on client systems, including performing backups, monitoring system performance, and installing updates and patches Documenting technical processes: You will be responsible for documenting technical processes and procedures, including creating user manuals and technical documentation for client systems

Training:

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

Training Outcome:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Technician.

Employer Description:
No Fuss IT is excited to offer an IT Support Apprenticeship, providing a fantastic opportunity for those looking to kickstart their career in technology. Known for our straightforward and effective IT solutions, we pride ourselves on delivering exceptional support to our clients.

Working Hours :
Monday to Friday, 8am - 4pm or 10am - 6pm

Skills:
Communication skills,IT skills,Organisation skills,Problem solving skills,Logical,Team working,Initiative