B&Q Trade Point Customer Advisor Apprentice

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

Daily roles and responsibilities will include:

Understanding our traders:

Identify the key difference between trade and retail customers and engage with them accordingly Take ownership of my Trade Point members, understand their needs, and always do the best for them Through conversation and ownership, understand their business needs Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up)

Marketing consent:

Clearly understand the benefits for my Trade Point members to give marketing consent Confidence in explaining the benefits and gaining consent from my members

Recruitment:

Understand the recruitment for new members to join Trade Point and implement these during recruitment Confidence in approaching and discussing the Trade Point proposition with any new potential member

Set Up:

Create a clear, tidy and simple shopping journey for my members Consistently operate to the current trading and POS plan

Service:

Serve my Trade Point members in a friendly manner ensuring they leave with what they need for the day Engage in conversation whenever possible to drive stronger relationship and understand my member’s needs Understand future and current jobs, to ensure you can recommend the best products and services to assist them

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:

UK National hourly rate £12.21 per hour (plus an extra £0.54 per hour, store specific location allowance) An award-winning pension scheme ShareSave options 6.6 weeks holiday Employee Assistant Programme Shopping discounts Colleague wellbeing benefits

As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.

Training:

Customer Service Practitioner Level 2.

Training Outcome:

Ongoing training and development.

The expected duration of this apprenticeship is 15-months; however, you will join the B&Q family on a permanent contract.

Employer Description:
As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.

Working Hours :
30 hours per week, on a shift pattern basis, Monday - Sunday 7:00am - 10:00pm, exact shifts to be confirmed.

Skills:
Communication skills,Organisation skills,Customer care skills,Team working