IT Support Technician Apprenticeship

First line support for internal IT issue and queries, taking enquires by phone and email. Troubleshooting issues with laptops, desktops and mobile devices Supporting remote offices with network and IT equipment on site Maintaining, updating and creating administration documentation Using a helpdesk software to log calls with descriptions of issues, progress and solutions Management of incoming emails and calls to the IT team Administration and support with IT assets and equipment including iPads and mobile phones Support on IT projects when required

As an Apprentice Junior IT Service Desk Analyst, you’ll have:

Good attributes to work as part of a team Logical and structured approach Evidence of experience of working to deadlines Ability to manage conflicting demands and work at all levels across a diverse organisation High level of attention to detail

Training:
IT Solutions Technician Level 3 Training will be remote based learning Training will be one day per week

Training Outcome:

Full-time employment and progression opportunities. 

Employer Description:
The company's culture is built around living and breathing our values of doing the right thing, putting people first, and always seeking better. Simply put, we have a strong moral compass. We invest heavily in genuinely being an employer of choice and creating an equal, diverse, and caring place to work. We also never stand still and always challenge ourselves to find a better way of doing things.

Working Hours :
Monday to Friday 9am to 5pm

Skills:
Communication skills,IT skills,Analytical skills,Team working