Team Leader - Heathrow

The RoleHere at APCOA at Heathrow Airport, we are looking for experienced and motivated Team Leaders to work as part of the on-site team, managing a team of Customer Service Assistants, Mobile Support Officers, to ensure an excellent level of service is provided across all areas.

Previous experience working in a team leader role would be an advantage.

This role is a 4 on 4 off days and night shift pattern.

Excellent communication skills with good spoken and written English are an essential.

You will be able to demonstrate a basic level of computer skills. You will need to have a full UK driving licence.  Duties will include but are not limited to:
Ensure that all employees rostered on are on shift, report any variance, sickness or illness, arrange cover if required and advise the SDM and Operations Manager.Control and delegate regular and specific tasks to all employees on shift, maintaining a fair system of apportioning work and breaks.Ensure that all relevant documentation is fully completed in accordance with the Company Operating Manual.Comply with Company Health and Safety Directives.Assist the SDM / Operations Manager with data gathering, auditing and record keeping for measuring operational performance and compliance to operating procedures. Ensure ticketing issues and refunds are fully investigated.Maintain frequent checks on all non-standard transactions.Complete cash up procedures accurately and with due care and attention.To effectively deal with customer problems on site where possible.To be aware of all aspects of the customer journey and the possible impact to their experience if systems or operations are temporarily affected.To coordinate with Control Room staff in dealing with multiple customer issues such as system failures, power outages and internet downtime.Plan and direct the operations of the team to ensure compliance with standards and operating procedures within the requirements of the contract.To be responsible for troubleshooting equipment issues through direct involvement.To maintain this knowledge through refresher training and consultation with technical experts when on site.To fault any equipment problems and report to SDM / Operations Manager / Contract Manager as appropriate.What you'll bring
Demonstrable experience within a team leader role.Extensive customer service experienceExperience dealing with cash reconciliation and auditing.Excellent communication skillsExperience within parking would be advantageousWhat we'll offer you:
£26,754 per annumPension25 days holidayOngoing training and development

  • Location: Hounslow,England
  • Salary: 26754
  • Type: Permanent
  • Recruiter: Apcoa Parking UK
  • Posted: 08-Aug-2022
  • Posted on: