1st Line Support
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Company & Client Overview
Worked with Amy.Kindleworth is a startup law firm.Clients are predominantly other law firms (legal sector focus).MSP offering HR recruitment services.Risk and compliance departments involved.External IT functions provided as first-line support for law firm clients.First-line support function is now strong and well-established.Kindleworth Tech: actively placing candidates in tech roles.Key Placements & Talent
Kasper: Successfully placed.Now doing 2nd line support.Highly personable and professional.Able to communicate with all levels, from junior staff to partners.Experience in law firms—handled tough environments and difficult people.Client-facing, confident, and adaptable.Has strong baseline IT support skills.Underwent client visits (daunting but managed well).High-calibre candidate, similar to "Teddy" (came from the NHS).Shows signs of long-term potential and development. Junior Roles: More frequent hiring—typically every 4–5 months.Usually comes through Bo (Director) via his network.Junior candidates support client-facing roles at law firms.Should be comfortable assisting partners, handling calls, and being presentable on-site."Superstar" juniors still considered even if no roles are open.Looking for strong communicators who can become great client-facing tech support staff.Role Details
Job Type: Full-timeWorking Hours: 9:30 AM – 5:30 PMLocation: Hybrid (2 days working from home)Salary: £30,000 – £32,000Team: Chris Hill – Head Lead (conducts first-stage interviews)Danny – Team Lead (also part of interview process)Bo – DirectorStacey, Nick – More on the suppression/technical sideConor Riley – New hire, working directly with a specific team Interview Process: Full-stage interview processChris & Danny handle first stageShortlist: 3 candidates (with at least 2 "superstars") Role Signed Off?: Yes – multiple hires expected from this.Benefits & Extras
PMI scheme included25 days holiday (plus Boxing Day off)Travel opportunities (e.g. Paris, New York)On-site presence is very helpful/preferredCollaborative IT teamExternal client focusJob description to follow