IT and AV Support Analyst - Onsite

We’re looking for an experienced professional with a solid foundation in both IT and AV support. The ideal candidate will have demonstrated skills in setting up and maintaining PCs, laptops, and mobile devices, along with proficiency in configuring and deploying operating systems and applications. Prior experience in a helpdesk or support role, handling first-line IT support queries, is essential.

They should be skilled in AV integration and installation and possess excellent communication skills. Collaboration and delivering high-quality service are key for success in this role.

Role Overview:

In this position, you’ll be the go-to support for all IT and AV systems, ensuring their smooth operation within the budget.

Overseeing IT and electronic data operations, diagnosing and solving issues as they arise.Offering friendly, professional support to team members and clients facing AV/IT challenges.Assisting with marketing initiatives and projects when required. Serve as the primary contact for routine IT and AV requests.Track and manage IT/AV issues, ensuring timely resolution.Coordinate with external vendors and support services for problem resolution.Install, maintain, and troubleshoot IT and AV hardware/software.Provide IT/AV onboarding for new hires and training for new systems.Oversee on-site project activities.Manage the telephone system for seamless operation.Ensure website content remains current.Maintain compliance with licensing and GDPR regulations.

Benefits Package:

20 days holiday plus bank holidaysMedical cashbackEnhanced pension contributionsSeason ticket loansEmployee Assistance ProgramsStaff discounts