Residential Repairs & Maintenance Apprentice

Key Responsibilities will include, but not be limited to:

Answering telephone calls from tenants about repairs and maintenance and advising on who can assist and assisting tenants using the customer portal ‘Grosvenor Connect’ Raise Works Orders (check in/out) for ad hoc repairs and maintenance through Planon/Elogbook system, as well as inputting all asset data and ensuring PPM’s are set up Audit Gas/Electrical (Compliance) Certificates (Ensure WO raised, check dates, Address’s, follow up on remedial works) Record future Retrofitting strategy with Property/Project Manager as part of our wider sustainability business goals Review Roof and Gutter reports on properties and assist the Property Manager with any necessary action points Record utility meter readings and location of meters on property maintenance system Planon/Elog books Carry out Pre-tenancy checks/inspections of market let properties as and when instructed by the Property Manager Demonstrate to tenants how to use various appliances/heating system in their properties and ensure that up to date manuals are in properties Assist the Property Manager in raising insurance claims/reporting on property management system and liaising with colleagues from Realty Insurance when required Arrange access to properties with tenants when required for Fire door inspection/Water tanks/Roof & Gutter/Drainage PPM’s Collecting unwanted/unclaimed post from market let properties and arrange ‘return to sender’ or dispose of junk mail Assist in transferring documents onto the new CAFM system To identify data that is incomplete or has been input inaccurately by tenants

Training:
All work and studying will be done at work, with Study hours included throughout the week to help you work towards your qualification Functional Skills in maths and English (if required) Training schedule has yet to be agreed upon, further details will be made available at a later date

Training Outcome:

Fixed term contract, following apprenticeship the individual can apply for roles within Grosvenor. 

Employer Description:
We think this is a special place to work. So, before we get into the detail of this job opportunity, here’s a few words about who we are and what’s important to us. We’re about delivering lasting commercial, social and environmental benefit This role sits within our UK Property Business which is about creating sustainable places where business, communities and nature thrive. We’ve been developing and managing neighbourhoods for over 300 years, pioneering change and new ways of thinking about property. Our heartland is in London’s West End and we also invest in vibrant urban places such as Liverpool and across England. We’re part of something much bigger too. Grosvenor is an international organisation whose activities span urban property, food & agtech, rural estate management and support for philanthropic initiatives. We’re united by a common goal to deliver lasting commercial, social and environmental benefit. We’re steeped in history but focused on the future We may have 340 years of history, but we are firmly focused on the future. From progressive environmental action to being at the forefront of community engagement, we work with purpose and embrace change. So diversity of thought and fresh perspectives really matter to us. We want our people to bring everything they are to work. Their life experiences, their knowledge, their unique take on challenges and solutions. What’s it like to work here? Well, there is plenty to talk about. It’s purposeful, whether that’s innovative ways to tackle the climate crisis or engaging meaningfully with local communities. It’s commercial and ambitious, which you’ll see in our transformational development projects and diverse investment pipeline. It’s sociable, in our buzzing café and at our many events. It’s challenging, varied and supportive: contributing to inclusion and innovation is part of everyone’s personal goals here. We also enjoy a flexible work environment and, because it’s a family business, we like to think we are a little less corporate too.

Working Hours :
Monday to Friday 9:30am to 5:30pm. 1-hour lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience