Field Operations Manager

JOB DESCRIPTION

Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.

GENERAL PURPOSE OF THE JOB:

The Manager, Field Operations will develop and implement strategic plans to align Tremco Barrier Solutions (TBS) field operations with organizational goals, foster a culture of safety, grow the business, and drive process and policy improvements for maximum efficiency and output. Effective planning, communication and execution are critical competencies necessary for success in this role.

TREMCO'S EXPECTATIONS FOR ALL LEADERS:

Embodies the company's core values of transparency, trust, and respect by demonstrating integrity, commitment, responsible entrepreneurship, and moral courage. Applies the company's policies and adheres to processes to ensure compliance and organizational best practices. Demonstrates a commitment to diversity, equity, and inclusion in all areas of responsibility such as hiring and promotion decisions. Effectively and efficiently onboards new employees. Conducts annual performance evaluations and provides ongoing performance feedback, maintaining clear and timely documentation. Coaches and manages employees using the company's philosophy and tools to ensure talent is developed and retained. Constructs succession plans to ensure sustainability and continuity of area of responsibility. ESSENTIAL DUTIES AND RESPONSIBILITIES: Promote and maintain a safety culture in all installation activities. Establish, define, and communicate a clear strategic direction and targets for goal attainment for the team. Act as an agent of change and improvement to drive resilience, versatility and adaptability, facilitate a culture of teamwork and excellence, as well as timely acceptance to changing business priorities. Oversee the development and execution of key TBS initiatives to enhance field operations and ensure consistent communication of Tremco CPG and business operations initiatives. Drive resource development and allocation strategies to support additional services and products while continuously exploring opportunities for new resources and partnerships. Strategically manage inventory and equipment resources, ensuring optimal allocation, maintenance, and use to support field operations. Oversee budget management and financial planning for field operations, ensuring alignment with organizational financial goals and adjusting strategies as needed. Monitor the industry and market, identify trends, correct utilization metrics, address gross margin and/or operating income concerns, and correct poor performance to prevent future repetitive issues. Forecast, analyze, and report regularly on established key performance indicators (KPIs). Establish criteria for success and provide leadership for the achievement of goals. Monitor key performance and safety metrics, develop comprehensive reports and communicate outcomes to senior leadership and stakeholders. Assess daily operational situations for crisis management, safety and escalation protocol. Develop workforce planning, recruiting, and retention strategies to maintain optimum performance. Ensure high standards of quality and customer satisfaction through strategic oversight while championing outcomes across field and operational teams as well as external partners and vendors. Oversee quality control, schedule random site visits to current and previous job sites, review documentation, and assess customer satisfaction regularly. Model, uphold, and promote professional standards within the field teams to ensure a high level of service delivery, professional conduct and appearance, and safety-first mentality. Ensure company policies and procedures are implemented, communication and followed in accordance with organizational standards. Oversee, conduct, and provide all related employee training, including but not limited to compliance protocols, safety expectations (OSHAS Hazard Awareness, Toolbox Talks, Vehicle Safety/DOT training, etc.) process standards, and customer satisfaction requirements. Effectively lead and foster professional, clear, direct, and timely communication internally and externally. Act as a liaison between headquarters and the field, lead and encourage effective two-way communication. Manage communication with TBS field operations, executive leadership, and key stakeholders to ensure alignment on initiatives and objectives. Facilitate regular strategic communication with sales, management, leadership and other key stakeholders to proactively identify potential challenges, develop resolutions and execute accordingly. Leverage collaborative relationships to address higher-level discrepancies and ensure alignment between field operations and sales objectives including but not limited to field resource management, workload balance, job site conditions, product management issues, etc. Manage administrative requirements including but not limited to expense management, timecards and time management, monthly sales projections, status reports, large job approvals, sales quotes, project specifications, etc.
EDUCATION REQUIREMENT: High school diploma or GED required; Bachelor's degree in related field such as construction management, business, management, communications, etc. preferred. EXPERIENCE REQUIREMENT: With a high school diploma or GED, 5 years of related management experience in customer service, business, construction or services related experience is required. With a Bachelor or higher degree, a minimum of 3 years related management experience required; education will be considered in lieu of experience. On-site construction safety experience is required.
CERTIFICATES, LICENSES, REGISTRATIONS: OSHA 10-hour training preferred
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
Ability to lead and manage a team focused on safety, customer satisfaction, resource productivity, and business profitability. Proven communications skills (written, verbal, presentation, and listening) to clearly, concisely, directly and effectively relay information up, down and across. Financial acumen to meet established balance sheet expectations. Demonstrate leadership qualities necessary to drive cultural change and business growth. Collaborative mind-set Demonstrate a working knowledge of all services provided and how to manage warehouse and equipment assets while complying with state and federal standards. Proficiency with Microsoft Office Suite (Word, Excel, Outlook, MS365, etc.) Technology savvy, familiarity with SAP a plus. Local travel up to 75% of the time to local job sites will be required. Overnight travel up to 50% of the time will be required.
PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, taste, and lift up to 50 lbs.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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