Quality Control Manager

JOB DESCRIPTION

GENERAL PURPOSE OF THE JOB:

The QC Manager will lead quality control efforts in the Mid-Atlantic region. The QC Manager will visit ongoing projects to ensure that application methods are being followed. The QC Manager will also evaluate the onsite safety setup utilized to ensure that both OSHA and WTI safety compliance are met. The QC Manager is responsible for fact-finding/troubleshooting of field issues, and will coordinate with the product team as necessary. The QC Manager is responsible for ensuring proactive response and field intelligence required to manage customer satisfaction by ensuring proper communication of job site conditions, trends in product, project, applicator, etc. to appropriate parties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Perform Job Site Inspections as they relate to quality assurance and safety. Perform detailed roof inspections to diagnose and troubleshoot issues and/or concerns. Work with local WTI Field Representatives and/or Supervisors as required or necessary. Provide accurate and timely documentation to ensure that all work is completed properly and that the customer is fully satisfied. Conduct and foster professional and timely communication (via email, voicemail, or in person) with the customers, sales reps, field staff, and internal company personnel on all work-related matters. Demonstrate working knowledge of all services and materials. Direct WTI field resources in fact-finding/troubleshooting field issues, including documentation of conditions, preparing scope of work, receiving and reviewing labor quotes if applicable, etc. to remediate based on the issue found. If leak calls have required multiple visits by WTI, go to the job site to review conditions and determine the possible cause. In cases where multiple visits have been required for leaks, going out directly to review what issues are. Ability to review potential warranty issues by visiting the job site to see what issues are, communicate with the sales force and warrant group as necessary on the best course of action. Direct the sales rep to contact the product group help desk email after the initial investigation if necessary for further warranty review. Stay abreast of best practices and ensure continual education for the team and reps. Identify areas for improvement in internal processes or system deficiencies and implement effective or possible solutions to meet changing needs and requirements. Keep Field Supervisors, Foremen, and RBM well informed of development/resolution efforts and serve as the liaison between Field staff and customers Communicate and enforce product/system standards. Continually seek opportunities to increase customer satisfaction and deepen relationships.
Apply for this ad Online!