Are you dedicated to delivering outstanding customer service and looking for a meaningful role within a supportive team? As a Customer Service Advisor, you’ll play a vital part in our client’s Housing and Customer Services Directorate, where you’ll engage directly with the public in both telephone and face-to-face settings. Join us in ensuring that every interaction contributes to a positive customer experience and meets our service quality standards. Key Duties and Responsibilities:
Address a range of specific and general inquiries from the public, internal departments, and external agencies, aiming for resolution at the first point of contact.
Process customer payments through multiple channels, including cash and cheque, while maintaining compliance with audit standards.
Operate various computer systems, including CRM, advanced telephony, and alarms, to facilitate efficient customer interactions.
Support customer inquiries across multiple channels, including online and text-based platforms.
Compile statistical data and reports to assist in service evaluation and improvement.
Actively participate in keeping administrative systems and procedures up to date.
Report technical faults with equipment to ensure continuous service.
Provide flexible shift coverage to maintain core service hours as needed.
Support equalities, data protection, and health and safety policies to uphold customer and data security.
Qualifications and Experience:
Previous experience in a customer service, call center, or similar environment with a focus on quality customer care.
Proficiency in computer applications, including CRM systems, word processing, and telephony technology.
Strong communication, listening, and interpersonal skills with an empathetic and calm demeanor in challenging situations.
Organizational skills to manage a diverse workload in a fast-paced setting.
Flexibility to adapt to changing service demands and the ability to work effectively within a team.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk
Location: Stoke-on-Trent, England
Salary: Up to £12.83 per hour + PAYE Inclusive of Holiday Pay
