IT Support Technician (1st Line)
IT Support Technician (1st line) Location: Christchurch Pay rate: £12.21 per hour Hours: 9am 5pm, Monday Friday Assignment - temp to perm Were looking for an enthusiastic IT Support Technician to join our client and provide hands-on technical support across the warehouse and office environments. Youll help configure and maintain user hardware, resolve day-to-day IT issues, and ensure smooth operations across Windows, macOS, and basic networking systems. This is an excellent opportunity for someone early in their IT career who enjoys problem-solving, communicating with different kinds of users, and learning new technologies. Duties - - Provide first-line support for Windows and macOS systems across warehouse bays and office laptops - Configure and set up new hardware (experience with building PCs a plus) - Assist with hardware management through Microsoft Intune and Entra (training can be provided) - Support basic networking tasks, including printer setup (IP assignment, DHCP configuration, etc.) - Log, track, and resolve support requests using Jira or similar ticketing systems - Document troubleshooting steps, solutions, and processes clearly and consistently - Communicate technical solutions to both technical and non-technical users in a clear, approachable way - Collaborate with the IT team to improve processes and support best practices Skills & Experience - Basic knowledge of Windows and macOS operating systems - Hands-on experience with computer hardware (building or configuring PCs) - Strong problem-solving skills with a methodical, step-by-step approach - Ability to clearly document and explain troubleshooting steps - Excellent communication skills with both technical and non-technical audiences - Familiarity with Microsoft Intune and Entra for device management - Understanding of basic networking (IP addressing, DHCP, printer setup) - Experience using Jira or another ticketing system - Proactive and eager to learn - Patient and approachable when working with others - Detail-oriented with good organisational skills - Enjoys solving problems and seeing tasks through to completion To apply, or for more information please contact Shannon on 07441919648 / shannon@holtrecruitmentgroup.com